Troubleshooting

Remote Log service

The Remote Log service is running on the Sitecore instance to collect anonymous data of Avilinga Translation Connector usage with the information about unexpected errors or warnings to quickly solve any issues. If Send anonymous usage log data to help in resolving issues is set to ON, the Remote Log service sends a packet with the Avilinga Connector usage log to the Avilinga servers via a secure connection every 30 minutes by default.

Note: We store only technical data about the Avilinga Translation Connector usage and have no access to any private or content data in the log.

To deactivate the Remote Log service:

1. In the Sitecore Desktop menu go to Avilinga Translations.

2. In the Avilinga Translation Connector window, select the Profile menu item from the Settings section.

3. Click the Connect button.

4. Deactivate the Send anonymous usage log data to help in resolving issues checkbox and click Save Profile.

Note: The Recommended setting for Send anonymous usage log data to help in resolving issues is ON.

Known issues

This section contains possible issues which can be solved by setting specific configuration settings.

Error 403

The error 403 on the Avilinga Translations Sitecore page means that Sitecore is denying access to its API for the client side of the Avilinga Translation Connector. This often happens with cross-origin requests between client and server. If it is the case for you, add the following configuration to the configuration/sitecore element at the Sitecore Installation folder\App_Config\Include\avilinga.connector.config file:

<settings>
    <setting name="Sitecore.Services.SecurityPolicy">
        <patch:attribute name="value" value="Sitecore.Services.Infrastructure.Web.Http.Security.ServicesOnPolicy, Sitecore.Services.Infrastructure" />
    </setting>
</settings>